We stand behind our manufacturers and should a manufacturer defect occur within the first year of ownership we are happy to provide one technician visit free of charge to resolve the issue.
For service requests beyond one year, those determined not to be manufacturer defects or for multiple service requests within the first year of ownership, we may still be able to assist at the out-of-pocket expense to the consumer.
All outlet, clearance, scratch and dent, home accessory items and floor samples are sold as-is. These items are final sale and do not qualify for a free service within the first year.
For all merchandise picked up by the consumer: a pick-up ticket is signed at the time of the pick-up stating the items are being received in good condition and therefore any damage done during loading/unloading or during transit do not qualify for a free service within the first year.
For delivered items: the Customer Service Department must be notified within three days of delivery to submit a claim pertaining to merchandise delivery damage.
For damage done to home during delivery: the Customer Service Department must be notified within 24 hours following delivery to file a claim. For more information regarding our Delivery and Pick-Up Policy, please refer to our Delivery and Pick-Up page.